Shipping & Returns
Shipping Policy
At Urban Oasis, we are committed to delivering your order as quickly and safely as possible. Every order is carefully processed and packed to ensure your products arrive in excellent condition.
Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout. Most orders within the United States arrive within 5–10 business days after shipment.
Please note that delivery times are estimates and may occasionally be affected by weather conditions, carrier delays, or periods of high demand.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping option. From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
As soon as your order ships, you'll receive a tracking number via email so you can monitor your package every step of the way.
Questions?
If you have any questions about your order or shipping, our customer support team is here to help. Please contact us through our Contact page, and we'll be happy to assist you.
Return & Exchange Policy
At Urban Oasis, we want you to love every purchase. If you are not completely satisfied with your order, we are happy to help with returns and exchanges.
Return Period
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and include all original packaging.
How to Request a Return
To start a return, please contact our customer support team with your order number and details about the item you would like to return. We will provide instructions to complete the process.
Refunds
Once your return is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us and we will work with you to resolve the issue.
Non-Returnable Items
Some items may not be eligible for return, including products that have been used, damaged after delivery, or returned without original packaging.
Customer Satisfaction
Your experience matters to us. If you have any questions, please reach out to our support team — we are always happy to assist.